Management Team
Meet our Board of Directors
Introducing CitNOW Conversations, our brand-new solution delivering seamless, multi-channel, two-way, customer communication in both your sales and aftersales environment.
Find out more
Meet the Management Team
Boris Huard
Group Chief Executive Officer
Boris has over two decades of experience in the international technology sector. His first ten years were dedicated to consulting and integration businesses, followed by a decade in software, data, and analytics. In his most recent role, Boris led the global strategy, overseeing product teams, and driving innovation.
Under his leadership, the company experienced significant growth and heightened customer satisfaction, marked by the successful global launch of pioneering products.
Originally from Corsica, France, Boris is married and the proud father of two daughters. Since 2001, he has embraced life in England with enthusiasm and currently lives in central London.
Brian Aird
Group Chief Financial Officer
Brian has over 20 years of international finance and senior leadership experience and joins the business from Wood Mackenzie, a data analytics and consultancy business serving the natural resources industry, where he has most recently been fulfilling the role of Senior Vice President of Finance.
Carol Fairchild
Chief Operating Officer
Carol has over 19-years’ experience in the automotive industry, including retail-side, most recently consulting for one of the largest dealer groups in the UK.
Previously holding positions within Arnold Clark - the ultimate being Group Marketing & Product Development Manager, Carol was instrumental in the roll out of video within the Arnold Clark network.
Important to Carol is making a difference to the business and people - building and being part of an amazing team. Testing things first, using data to drive decisions vs. jumping in – yet ensuring actions are timely.
In her spare time Carol enjoys the views of the Scottish countryside when hill-walking and relaxing over a glass of gin.
Ian Hepworth
Group Chief Technology Officer
Ian is a Software Developer/Architect by background and an experienced leader, well versed in building a positive and collaborative global culture of success in distributed teams. Joining us from his recent role as CTO at a SaaS Group where he led the integration and re platforming of 7 acquisitions, Ian brings a wealth of experience to the company. Prior to this role, his position as CTO played a critical role during a period of exceptional growth from 26 million to >100 million in revenue. Ian lives with his wife and teenage son in Leicester, keeping busy with several hobbies including motor racing and running.
Laura Haskins
Chief People Officer
Having worked in HR for over twelve years, qualified at Advanced level 7 CIPD, Laura's key areas of experience are in leading large scale change programmes and people initiatives that are aimed at adding value and bringing people to the forefront of the business.
One of Laura's strong beliefs is that our people are our greatest asset - something that forms the basis of our pillar statement. Aligning our people, priorities and objectives to the wider business vision and strategy is a clear goal, driven by Laura's passion to make a difference for our people and our business.
For Laura, having a young family herself and spending spare time keeping busy and enjoying family life, is something that helps keep the human aspect in balance to help create a culture that's inclusive of working families.
Michael Tortolano
Chief Information Officer
Michael has been building software products and services for over 25 years with a specialty in digital video software solutions.
He is the founder of a number of successful start-ups, including Home Media Networks and Codevio, both joint collaborations with CitNOW CTO Colin Tinto.
At CitNOW Michael oversees the design and development of the brand’s rapidly expanding business-to-consumer video service.
Rab Fyfe
Group Director of Product
Rab started out his career in computer networks. From there he built a design consulting practice in the years leading up to joining CitNOW back in 2013. He worked through various Product and Commercial roles in his time at CitNOW, joining the board in 2022. Today he's responsible for the group's product portfolio, supporting the product and design teams to help the group deliver best in class products. In his free time he enjoys football and photography. He's an occasional runner, probably more infrequently than he'd like.