Academy
Here for you now, tomorrow and beyond. Providing support, learning and coaching to give you instant results.
A unique service, the CitNOW Academy was created to ensure you have all the tools you need to maximise the potential of personalized videos for your customer base.
With ongoing support to maintain the skill base across your employees, you can access these learning solutions in any language you need. These can be delivered onsite, online and on demand and can be tailored to your specific challenges and requirements.
Webinar Program
Constructed to deliver informative sessions to help you understand where, and how, to use our services.
Tailored to meet dealer’s group wide, team, or individual needs, these sessions will aid in the delivery of excellent customer service. Coached by our Academy Consultants, these sessions are sure to expand the knowledge of participants and raise performance levels.
Diagnostic and Action (DnA) Program
Using diagnostic, coaching and consultation techniques developed by the CitNOW Academy, DnA helps maximise the impact of video within your business by assisting dealer management to review, refine and evolve processes.
This program will help you to create consistent user engagement and video quality and deliver an action plan of change that will improve the use of video across the customer journey.
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Want to discuss how Academy can assist your video performance?
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